Gorden College Rd, Naya Mohalla, Rawalpindi, Punjab 46000
+92 3070957490
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Shipping & Returns

Shipping Information:

  1. Shipping Methods:
    • We offer multiple shipping options across Pakistan to cater to your needs, including standard shipping and expedited shipping.
    • Delivery times may vary depending on your location and the shipping method selected.
  2. Shipping Costs:
    • Shipping costs are calculated based on the weight of your order and the delivery destination within Pakistan.
    • Orders above PKR X qualify for free standard shipping within Pakistan.
  3. Order Processing Time:
    • Please allow 1-3 business days for order processing before shipment.
    • Order processing times may vary during peak seasons or due to product availability.
  4. Shipping Restrictions:
    • We currently only ship within Pakistan.
    • Certain products may have shipping restrictions to specific regions within Pakistan due to logistical limitations.
  5. Order Tracking:
    • Once your order has been shipped, you will receive a shipping confirmation email or SMS containing tracking information.
    • You can also track your order directly on our website using your order number.

Returns and Refunds Policy:

  1. Return Eligibility:
    • We accept returns within 14 days of delivery for items in unused and undamaged condition.
    • Printers and accessories must be returned in their original packaging with all included components intact.
  2. Return Process:
    • To initiate a return, please contact our customer support team at [email address/phone number] to obtain a Return Merchandise Authorization (RMA) number.
    • Once you receive your RMA number, please securely package the item and ship it to the address provided.
  3. Refund Policy:
    • Refunds will be issued within 3-5 business days of receiving the returned item.
    • Refunds will be processed via the original payment method used for the purchase.
  4. Exchange Policy:
    • We do not offer direct exchanges. If you wish to exchange an item, please follow the return process for a refund and place a new order for the desired item.
  5. Damaged or Defective Products:
    • If you receive a damaged or defective product, please contact us within 7 days of delivery to arrange for a replacement or refund.
    • We may request photo evidence of the damage or defect to expedite the resolution process.